I’m Mark Pfister and if you’re at this page, then it’s likely I’ve been assigned as the adjuster for your flood claim. I will be your contact throughout the claims process. I’ve designed this site to answer most if not all of the questions you might have. You will find information on the flood claims process from the beginning to the end. The information on the website comes from my personal experience, the NFIP, FEMA, The American Red Cross, the IICRC, YouTube and various other sources. All of this information is readily available on the internet. I wanted to bring it all together in one location to help you through the flood claims process.
You should know that your Flood Policy is different than your Homeowners Policy. Items that are covered in your Homeowners Policy are not necessarily covered by your Flood Policy. While most Homeowners Policies are designed to make you ‘whole’, the Flood Policy is a basic policy designed to ‘get you back on your feet’, so to speak. I will go over these items when we meet for the initial inspection.
I want to let you know up front, that this will be a long arduous process, but we will get through it together. Below is a list of things that I feel you need to know as we get your flood claim started. Even if you don’t read through the rest of the website, please read through the items below. There is important information that you need to know. Once you’ve read through them, you can click on the box below that says, ‘Go to Home Page’.
Complete & Submit the Flood Loss Questionnaire / Open & Read the Flood Claims Handbook / Download & Install the Contents Buddy Phone App / When done, scroll down to the bottom of the screen and click on the Home Page button to access the site.